Communicating With Your Customers

NPMA will continue to provide communications guidance as many of you are making difficult business decisions about the types of services you’re able to provide as you evaluate and modify operations.

Please use this templated letter (click here to download Word document) to communicate with customers who may begin asking questions about your service offerings or to share more broadly with all customers about any changes or interruptions in operations. If business is operating normally, consider only using this on a case-by-case basis.

COVID-19 Communications Do's and Don'ts 

In unprecedented times such as these, deciding how and when to communicate with customers about COVID-19 can be a daunting task. Your messaging must be clear and concise while also providing helpful and necessary information. As the unifying voice of the professional pest control industry, the Professional Pest Management Alliance (PPMA) is sharing important advice for how to effectively communicate with customers during the global pandemic, click here to view the do's and don'ts on communicating with your customers.